Provider Page

Provider/Facilities As the Provider, to obtain an account with the BCC please call (302) 421-7405 or email DHSS_DLTCRP_BCC@delaware.gov

PAYMENT/ACCOUNT INFORMATION- Once payments for user fees are submitted, the payment will be posted to your account within 48 business hours. If you have any questions regarding your payments, or when your payment will be applied, please contact us immediately via telephone at 302-421-7405 or email DHSS_DLTCRP_BCC@delaware.gov

REFUND POLICY -All user fee payments submitted on this site are Non–Refundable. If you have an inquiry about a previously submitted transaction, please contact us immediately via telephone at 302-421-7405 or email DHSS_DLTCRP_BCC@delaware.gov

PRIVACY NOTICE-This privacy notice discloses the privacy practices for this website. This privacy notice applies solely to information collected by this web site. Information Collection, Use, and Sharing, we are the sole owners of the information collected on this site. We only have access to/collect information that you enter on the website or voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary for retrieving Background Check Results, processing your payments, or to fulfill your request, such as checking the status on return of Background Check Results.

SECURITY- We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted using a High-grade Encryption (AES-256,256 bit keys) and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, determining an applicant's eligibility for employment in Long Term Care, or responding to a request for information from you) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 302-421-7405 or email DHSS_DLTCRP_BCC@delaware.gov

Provider FAQ Document